I called and got no answer! What's going on?
We do not have an expensive flashy phone system, with operators standing by. We have a single line with voice mail. This is a way to keep labor costs down and keep our buyback offers high which puts money in your pocket. Everyone here works at a computer and checks email constantly, so by far the best method to ask a question is to send us an email.
Please leave your name and number and someone will return your call as soon as they can. We do receive a high volume of inquiries and we try to answer each and every one as quickly as possible.
Have you received my shipment yet?
When we receive your shipment we will mark it as received in our system and an automated email will be sent to you.